At OLA JEWELRY, every piece is crafted with care and attention to detail. We take pride in delivering timeless jewelry that reflects elegance, quality, and individuality. If, however, your purchase does not meet your expectations, we are pleased to offer a straightforward return process.

Eligibility

• Returns are accepted within 14 days of delivery.
• All items must be unworn, untarnished, and returned in their original condition, including jewelry boxes, pouches, and any accompanying documentation.

Non-Returnable Pieces

• Earrings are final sale due to hygiene considerations.
• Custom-made, engraved, or personalized jewelry cannot be returned, as they are uniquely crafted for you.
  

Return Shipping

• Customers are responsible for return shipping costs.
• In the rare event that your item arrives damaged, defective, or incorrect, we will cover all return shipping expenses and promptly arrange a replacement or full refund.
  

Refunds

• Once your return is received and inspected, you will be notified of its approval.
• Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or card provider.
  

How to Arrange a Return

To begin a return, kindly contact our client care team at info@ola-jewelry.com with your order number and reason for return. We will personally guide you through the process to ensure a seamless experience.